Privacy policy

Privacy Notice

This Privacy Policy describes how Joll Christmas ("we", "us"), operated by Griselda Jolley, collects, uses, shares and protects personal information when you visit jollchristmas.com or buy from us, and the choices and rights you have. Effective date: November 3, 2026.

1. Categories of Personal Information

The personal information we handle falls into these groups: (1) contact and identity data such as your name, email, postal addresses and phone number; (2) transaction data — what you bought, when, and the payment method used, with card details handled entirely by Shopify Payments (powered by Stripe) and never stored by us in full; (3) correspondence, including support requests, return forms and product reviews; (4) technical data collected automatically — IP address, device and browser information, pages visited and how you interact with them, via cookies described in our Cookie Policy; and (5) your marketing choices.

2. Who Is Responsible for Your Data

The business responsible for your personal information is Griselda Jolley, doing business as JOLL CHRISTMAS, 1904 East Sandalwood Ave, Tulare, CA 93274, United States, reachable at help@jollchristmas.com. Our store runs on Shopify, which hosts the Site and processes orders on our behalf. This policy applies to information collected through jollchristmas.com, by email, WhatsApp, phone and our contact and return forms.

3. How Long We Keep Your Information

We keep order and transaction records for 7 years after the purchase to meet tax, accounting and warranty obligations; customer service correspondence for 3 years after the last contact; marketing preferences for as long as you remain subscribed and for a reasonable period after you unsubscribe so we can honor your choice; and analytics data in aggregated form. Information is deleted or anonymized when no longer needed for these purposes, unless a longer period is required by law or to resolve a dispute.

4. Why We Use Your Data

We use personal information to: process and deliver your orders and send order, shipping and delivery updates; provide customer support and handle returns, refunds and warranty claims; prevent fraud and protect the security of the Site and our payment provider; comply with legal obligations, including tax and consumer protection laws; improve the Site, our products and your shopping experience through analytics; and, with your consent or where permitted, send you marketing communications about our products and offers. We do not use your information for automated decisions that have legal or similarly significant effects on you.

5. Third Parties

Your data is shared with service providers that help us deliver what you bought, each bound to use it only for that purpose: Shopify, which hosts our store; Shopify Payments (powered by Stripe) and the payment networks, for payment and fraud screening; carriers and warehouses in the United States, China and the European Union — including USPS, UPS and JS Express — which receive delivery details; the email, messaging and help-desk tools we use to support you; and analytics and advertising platforms that set cookies on the Site (see the Cookie Policy for controls). We also disclose data when the law requires it or to protect our rights. We never sell personal information and do not share it for cross-context behavioral advertising except through the cookie-based advertising you can opt out of.

6. Email Communications

We send marketing emails only to customers and subscribers, and you can stop them at any time using the unsubscribe link at the bottom of each message or by emailing help@jollchristmas.com; we process the request within 10 business days. Our emails always show who they are from and our physical mailing address, in compliance with the CAN-SPAM Act. Opting out of marketing does not affect order confirmations, shipping notices or replies to your requests.

7. Minors

We do not sell to or knowingly collect data from children under 13 (COPPA). Should we learn that we hold information from a child under 13 without verified parental consent, we delete it. Parents or guardians who have concerns can reach us at help@jollchristmas.com.

8. Your Choices and Rights

We extend the following rights to every customer in the United States, whether or not your state's privacy law applies to a business of our size: to know what data we have about you and receive a copy; to correct it; to have it deleted, except what we must keep for orders, taxes or disputes; and to opt out of marketing, targeted advertising (controls on the Cookie preferences page) and any sale or sharing of personal information (we sell none). Requests go to help@jollchristmas.com; we confirm your identity through your order email and answer within 45 days, and you can appeal a refusal by replying. Exercising your rights never affects the price or service you receive. California residents: the California Consumer Privacy Act (CCPA), as amended by the CPRA, Civ. Code § 1798.100 et seq. may grant additional rights, enforceable through the state Attorney General. We do not respond to Do Not Track browser signals; we do treat a Global Privacy Control signal as an opt-out of targeted advertising cookies.

9. Security

Your data travels over encrypted connections, card payments are handled by PCI-compliant processors so full card numbers never reach us, and only authorized staff can access customer records. We rely on Shopify's security infrastructure for hosting. While we work hard to keep information safe, no system is invulnerable; in the event of a security incident involving your personal information, we will inform you and the authorities in accordance with applicable breach-notification laws.

10. Privacy Contact

Privacy requests and questions: help@jollchristmas.com (subject "Privacy") · WhatsApp +1 (559) 510-3170 · +1 (559) 510-3170 · contact form · post: Griselda Jolley, 1904 East Sandalwood Ave, Tulare, CA 93274, United States.

11. Changes to This Policy

This policy is reviewed regularly. When we change it, the new version is posted here with a new effective date; significant changes are also communicated by a notice on the Site or by email. We encourage you to check this page from time to time.

This Privacy Policy is effective as of November 3, 2026.