Refund policy
Refund & Return Policy
Thank you for shopping with Joll Christmas. If something is not right with your order, we will make it right. Below you will find our return window, the conditions an item must meet, how to start a return, who pays for shipping, and how refunds are processed. Please read it before ordering; by completing checkout you acknowledge this policy.
90-Day Returns
Our return window is 90 days, counted from the day the carrier records the delivery of your order. Within that period you can request a full refund, or an exchange for a different size, color or model, for any eligible item. After 90 days we are no longer able to accept a return, unless applicable law grants you a longer right.
Eligibility Requirements
To be eligible for a return, an item must be:
- unused, unworn and unwashed, in the same condition in which you received it;
- in its original packaging, with all tags, labels, accessories and protective materials included;
- accompanied by proof of purchase (your order number or order confirmation email).
Items returned damaged, incomplete, or showing signs of use beyond what is needed to inspect them may be refused or refunded only in part, in proportion to the loss in value.
Exceptions
For hygiene, safety and legal reasons, the following cannot be returned unless they arrive damaged or defective:
- gift cards and downloadable or digital products;
- items marked as final sale or clearance at the time of purchase;
- personalized or custom-made items.
Return Process
Returns must be authorized before shipping. Submit the return form on our website or write to help@jollchristmas.com, quoting your order number; within 2 business days we confirm eligibility and send step-by-step instructions. Returns go to 1904 East Sandalwood Ave, Tulare, CA 93274, United States. Use a tracked service and keep the proof of postage: we can only refund items we receive, and the tracking record is your protection if a parcel goes missing.
Cost of Returning an Item
Returns are free. We cover the cost of sending an item back within the 90-day window: with your return authorization we send a prepaid return label. Original shipping charges, where any were paid, are refunded when the return is due to our error; otherwise the product price is refunded in full.
Refunds
We process refunds 5–10 business days after we receive and inspect the item and notify you by email when the refund is sent. The money goes back to the payment method used at checkout; we cannot refund to a different card or account. Where you cancel before shipment or we cannot ship your order, the refund is issued within 7 business days in accordance with 16 CFR Part 435. Your card issuer may then take several business days to post the credit; timing varies by bank and by country, and international refunds can take up to two statement cycles. If you have not seen the refund after 15 business days, let us know and we will provide the transaction reference.
Order Cancellations
You may cancel your order free of charge at any time before the order ships. Email help@jollchristmas.com or message us on WhatsApp at +1 (559) 510-3170 with your order number and the word "cancel"; there is no cost to you for cancelling. Cancelled orders are refunded in full within 7 business days. Once an order has been handed to the carrier it can no longer be cancelled, but you can return it under this policy after it arrives.
Size, Color and Model Exchanges
Exchanges are available within the same 90-day window and under the same conditions as returns. To exchange an item, start a return through the return form and tell us which size, color or model you would like instead. If the replacement is in stock we ship it as soon as the returned item is on its way back to us (tracking number provided); if it is out of stock, we refund you instead. Price differences are charged or refunded as applicable.
Warranty
All products sold by Joll Christmas are covered against manufacturing defects for 12 months from delivery. During this period a defective item is repaired, replaced or refunded at our option. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. It gives you specific legal rights, and you may also have other rights that vary from state to state. To make a warranty claim, contact us with your order number and a description and photos of the defect.
Out-of-Stock and Unfulfilled Orders
If an item becomes unavailable after you order, or we are unable to ship within the time promised, we will notify you promptly with a revised shipping date or, if we cannot give one, an explanation. You may then choose to wait, accept a substitute, or cancel for a full refund; if you do not agree to a delay, the order is cancelled and refunded within 7 business days.
Damaged, Defective or Incorrect Items
Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at help@jollchristmas.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.
Agreement to This Policy
Our Returns & Refunds Policy is presented before you enter payment details and is accepted when you complete your purchase. Please keep a copy for your records; the version in force on the date of your order applies to that order.
Contact Us
Questions about a return or refund? Email help@jollchristmas.com, call +1 (559) 510-3170, message us on WhatsApp at +1 (559) 510-3170 or use the contact form. Support is available Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)) and we reply within 2 business days. Joll Christmas · 1904 East Sandalwood Ave, Tulare, CA 93274, United States.
This policy was last updated on November 3, 2026. We may update it from time to time; the version published at the time of your order applies to that order.